Refund policy

At Elara, your satisfaction matters to us. If you're not completely happy with your order, we're here to help.

Returns: You have 30 days from the day your order arrives to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to start a return: Email us at nowitnesses2@gmail.com with your order number and the reason for the return, and we'll reply with the next steps.

Refunds: Once we receive and inspect your returned item, we'll notify you of the status of your refund. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll make it right at no cost to you.

Non-returnable items: For hygiene reasons, used personal-care items cannot be returned unless they arrived damaged or defective.